Account Security

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Forgot Password

Select "Forgot Password" on the login screen and enter the email address for your account to receive a password recovery message with further instructions.

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Reset Requests Expire

A password recovery link remains active for 30 minutes or less. Check your spam or junk folder if you don't see the email in time.

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Protected Accounts

We've implemented secure authentication and password protection to help safeguard our players' accounts.

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Suspicious-Login Alerts

ThunderWin may send a suspicious-login notification when unusual access to a player's account is detected. Contact support right away if someone has gained access without your permission.

Never share your password or verification information with any other person.